Frequently Asked Questions

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What happens if I forget and pay my bill late?
Your bill must be paid in accordance with the information on the billing statement.  Payments are due upon receipt.  Any payments received after the LATE DATE as identified on your statement are considered delinquent and subject to a 5% late fee on the unpaid balance of the bill. Should you become delinquent for 2 billing cycles, your water will be shut off, along with a $75 fee.  In order to turn the water back on,  you will be required to pay the amount due in full and will also be charged a $80 fee to turn the water back on.

I requested my bills be emailed to my email address.  I received one but not others. What happened?  First of all - check your SPAM folder.  Sometimes if our address is not saved as recognized address, your provider may send it to SPAM. Some providers, when you move the email back to your INBOX, will then recognize it from then on.   Check with your internet service provider's recommendations on the procedures to follow.  Many patrons had received several bills and then ran into this.  If you are still having issues, feel free to call the office to verify what email we have in the system for you.

How can I request my bills be emailed to me?  Call the Office at 913-758-0488.  RWD5 would be happy to add you to our email billing list.  It saves us postage/mailing expenses AND you get your bills days before those who request it by regular mail.

How do I report a possible water break?
Contact the RWD#5.  Please call our operator, Tim Goetz, at 913-704-5899.

How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect.  A 1/16-inch opening in your faucet, could waste 100 gallons a day. Tour your home monthly, inside and out, in search of dripping faucets, showerheads, hoses, and sprinklers.    Below are some suggestions and videos to help spot those leaks by EPA, as well as a helpful detect/chase leaks checklist handout from EPA.